The Abuja Electricity Distribution Company (AEDC) has apologised for mistakenly billing customers for Band A tariff rate, who have since been downgraded to Band B.
In a circular broadcast on Thursday, the firm blamed the billing error on a system glitch.
On Wednesday, the Nigerian Electricity Regulatory Commission (NERC) announced an increase in electricity tariff for consumers categorised under Band A from N65/kWh to N225.
The commission had clarified that the hike in rate will not affect customers under other categories.
Following the increase, AEDC increased its tariff for customers who were presumably under the Band A category.
The company, however, issued an apology stating that the increase in tariff was as a result of system glitch as the customers had already been downgraded to Band B.
“This is to inform customers across the Abuja Electricity Distribution Plc (AEDC) franchise that we are aware of the wrong charges faced by some Band A customers who tried to recharge their meters following the new tariff regime.
“This was due to a system glitch caused by the reclassification of some Band A customers who have now been downgraded to Band B due to the number of hours of electricity supply enjoyed over the past few weeks. These erstwhile Band A customers who vended were charged the new tariff of N225 per Kilowatt Hour. Our team is working to identify the customers affected and all excess charges will be refunded.
“The situation also saw some Band A customers who are now charged N225 vend at the old rate. Once the glitch is resolved, this category of customers will now recharge their meters at the new rate of N225, which will ensure they enjoy a minimum supply of 20 hours daily.
“We apologise for any inconvenience caused to our customers during this change. We remain committed to improving the power supply to all categories of customers, and we crave your understanding and support as we do this,” the statement reads.
