The Nigerian Electricity Regulatory Commission (NERC) has said the repair of faulty transformers is the responsibility of distribution companies (DisCos) and not members of communities where the transformers are located.
The commission said communities could only fix faulty consumers on the condition that they’ll be repaid by the concerned DisCo
The NERC AGM, Consumer Affairs, Tony Essien, stated this at the Electricity Consumers Enlightenment and Protection Workshop for staff of the Federal Competition and Consumer Protection Commission (FCCPC) and the National Orientation Agency (NOA) on Wednesday.
“On Communities repairing transformers, that forms an investment. If the transformer goes faulty, the DisCos are to repair it.
“However, if a DisCo agrees for the community to fix it, it should be clearly spelt out that it is covered as an investment, what it costs, and the repayment. If an agreement of investment is in place and the DisCo does not honour it, you can seek redress from NERC.”
The Principal Manager, Market Competition and Rates, NERC, Chigozie Valerie Azikiwe, advised electricity consumers to discuss their need for new transformers and poles with their respective DisCos before a purchase is made, noting that there is a process that can only be honoured with prior agreement.
“In terms of repayment, there is a process. One mistake a lot of people make is to purchase transformers or poles without discussing them with their DisCo.
“The right process is to talk to the DisCo before purchasing the transformer. The repayment is not cash. What is obtainable now is energy credit, but you must follow the process of engaging the network owner from day one.”
She urged consumers to spread knowledge on the right processes to follow, noting that: “A lot of people don’t know these regulations exist. That is why we have these enlightenment workshops. If you know, let your neighbours know.”
In his remarks, the Deputy Director of Surveillance and Investigation at FCCPC, Omagu Nwachukwu, called on the NERC to sensitise electricity consumers on their rights.
“Tell consumers that if they want to repair a transformer, they should write formally to their DisCo and copy NERC so the DisCo in question, will know that NERC is aware.”
