Premium Pension Limited has unveiled a platform that will enhance customer engagement and interaction.
The platform, called the Premium Interactive Member Assistant (PRIMA), operates on WhatsApp, Telegram and various social media platforms, according to a statement by the company’s spokesperson, Aliyu M. Ali.
The PRIMA enhancement provides a platform for seamless engagement on all pension-related matters as well as empowers customers to efficiently carry out many pension-related tasks without relying on personnel of the PFA – this is self-service at its peak.
PRIMA gives Members real-time Premium Experience from their mobile phones. They could enrol by simply adding the Company’s verified WhatsApp mobile number 09111111166, agreeing to the legal terms of use and then initiating a conversation on their mobile devices. It can be used to check RSA balances, request statements of accounts, get welcome certificates, check data recapture status, request letters to select embassies and open RSA accounts. The new initiative provides convenience for Members to interact and transact on a 24-hour basis.
The Managing Director and Chief Executive Officer of Premium Pension Limited, Mr Umar Sanda Mairami, said, “The launch of PRIMA is driven by our never-ending desire to meet the aspirations of our present and future customers who are increasingly embracing technology to position themselves for lesser visits to our brick-and-mortar outlets. He said, “PRIMA provides an additional secured channel of communication with our members to deepen seamless interaction and provide a premium experience”.
He said the company has already raised the bar in the pension industry with its multi-channel mobile app, which gives full access to customers of the Company using state-of-the-art technology. He added that with the recent introduction of PRIMA, the Company remains a clear leader in the digital space with alternative channels to ensure convenience.
