The NNPC Retail Limited attention has been drawn to a recent video clip on social media concerning its fuel pump attendant coercing customers to purchase lubricants as a prerequisite for purchasing fuel.
NNPC Retail Limited said it had launched an investigation into the unfortunate incident and appropriate disciplinary action would be taken against the culprit(s).
The Managing Director of NNPC Retail Ltd., Mr Huub Stokman made this known on Sunday, in a statement signed by Olufemi Soneye, Chief Corporate Communications Officer, NNPC Ltd.
“The attention of NNPC Retail Limited has been drawn to a recent video clip making rounds on social media (X to be precise) concerning a fuel pump attendant in one of NNPC filling stations.
“In the said video, customers were coerced to purchase lubricants or engine oil as a prerequisite for purchasing or dispensing Premium Motor Spirit (PMS), also known as petrol.
“Still in the video, the attendant alleged that this was a directive from NNPC Retail Management.
“NNPC Retail wishes to state unequivocally that the allegation is entirely false and does not represent the Company’s Customer Service Charter,’’ he said.
Stockman explained that customers were not obligated to purchase lubricants or engine oil or other products as a precursor to buying PMS at all NNPC Retail filling stations.
He said the NNPC Retail Limited was dedicated to providing clear, transparent and quality service to all its customers, guaranteeing that their needs were met without any recourse to unnecessary and unscrupulous conditionalities.
He advised the public to disregard the information in its entirety and report any such occurrences to the appropriate authority.
“In the meantime, NNPC Retail Limited has launched an investigation into the unfortunate incident and assures that appropriate disciplinary action will be taken against the culprit(s),” he said.
