The Nigerian Communications Commission (NCC) has ordered all telecommunications companies (telcos) to ensure that internet outages on its service do not exceed two hours.
The commission said this in a recent publication ‘Quality of Service Business Rules,’ issued in August 2024.
The regulator said internet outages that last over two hours must be in cases of lawful disconnection.
The commission also issued warnings regarding the deactivation of subscriber lines, saying if a subscriber’s line is not used for any revenue-generating event for a year, the line risks being blocked.
The regulator advised subscribers to request for line parking if they have valid reasons for not using their lines to avoid losing their numbers.
“A subscriber line may be deactivated if it has not been used within six months for a revenue-generating event (RGE). If the situation persists for another 6 months, the subscriber may lose his/her number, except for network-related faults inhibiting an RGE,” NCC said.
NCC said the measures are in furtherance to its objectives of development and monitoring of performance standards and indices relating to the quality of telephone and other communications services in Nigeria.
