A Federal High Court in Abuja has upheld the authority of the Federal Competition and Consumer Protection Commission (FCCPC) to investigate consumer complaints and issue summons in the exercise of its statutory mandate.
The commission said in a statement that the judgment followed the dismissal of a suit filed by Air Peace Limited challenging the its powers to investigate complaints against the airline.
According to the statement, the judgment, delivered by James Omotosho, affirmed its powers under the Federal Competition and Consumer Protection Act, 2018, to receive complaints, assess matters brought before it, and take lawful steps, including investigations where necessary.
Reacting to the ruling, Tunji Bello, executive vice-chairman and chief executive officer (EVC/CEO) of the FCCPC, said the decision provides clarity on the importance of regulatory oversight in protecting consumers and promoting fair market practices.
“The judgment provides useful clarity on the importance of regulatory oversight in protecting consumers and promoting fair market practices,” Bello said.
He said the case arose from complaints relating to unrefunded ticket fares, cancelled flights, and other service concerns affecting passengers.
“Consumers who pay for services are entitled to fair treatment, transparency, and redress in accordance with applicable law,” Bello added.
