Telecommunications service provider, MTN Nigeria has apologised to its customers over a sudden 200 percent increase in the price of its 15GB digital bundle.
The apology follows widespread backlash from its subscribers.
MTN Nigeria in a statement on its social media handles admitted the change was unexpected and also acknowledged customer dissatisfaction.
The telecommunications firm said it understood how frustrating it must have been for subscribers to wake up to such a significant price increase.
“You dey vex. We know. We know how upsetting it must have been to suddenly wake up to a 200% increase on your favourite digital bundle,” it said.
Continuing MTN said “We could share several reasons, and provide explanations, but omo, all that one na story.
“We don cast. We get it and admit it. Let’s just say na mistake.”
“In this love season, don’t stay angry with us. Please forgive and forget. You matter die and we will never stop showing you how much. Let’s continue our relationship. Thank you for your understanding.”
