The Federal Inland Revenue Service (FIRS) has launched an unstructured supplementary service data (USSD) code to simplify tax processes and improve taxpayers’ satisfaction.
The code, *829#, was unveiled by the FIRS chairman, Zacch Adedeji, at the revenue house in Abuja during the celebration of the 2024 customer service week.
According to him, the initiative makes Nigeria the sixth African country to deploy USSD code to simplify tax payment processes.
Adedeji said taxpayers on any mobile telecommunication network in the country can now get real-time access to the FIRS on tax-related issues.
He further said the instant messaging protocol demonstrates the agency’s commitment to simplifying tax administration, ensuring that “all taxpayers—whether in bustling cities or remote areas can engage with FIRS seamlessly”.
The FIRS boss urged taxpayers to take full advantage of the benefits provided by the USSD for all their inquiries.
“With the *829# USSD code, taxpayers now have the power to: retrieve their taxpayer identification number (TIN), verify their tax clearance certificate (TCC), access information on tax types and rates, locate the nearest FIRS office, and get answers to general tax-related inquiries,” Adedeji said.
“Without the need for internet access, all of these services are now available with a simple mobile phone. This technological leap reflects our dedication to creating a tax system that is efficient, transparent, and responsive to the needs of taxpayers.”
In a related development, the FIRS also launched its customer-centric guide, a handbook detailing the agency’s policies, processes and procedures aimed at maintaining taxpayers’ status as “kings” in its service approach.
