The Nigeria Civil Aviation Authority (NCAA) has said it will impose sanctions on airlines involved in misleading departure time scheduling.
Acting Director-general of NCAA, Capt. Chris Najomo, in a statement by the Director of Public Affairs/Consumer Protection, Mr. Michael Achimugu, warned airlines to desist from such infractions or face severe regulatory actions.
“It has come to our notice that some airlines are being reported for advertising deceitful departure times.
“The NCAA regulation says no airline shall display deceitful passenger departure times at its counter, advert material, or on its website.
“We want to make it very clear that the D-GCA has directed monitoring and offenders will face serious regulatory actions,” Najomo said.
He reiterated the imperative for operators to provide top-quality services to passengers and emphasised the Authority’s commitment to safety, discipline, and economic regulation, as demonstrated by the recent suspension of ten Permits for Non-Commercial Flights (PHCF) holders who failed to comply with the recertification advisory issued in April 2024.
Addressing the issue of refund processes by airlines, Najomo stated that all refunds must be processed without undue delays and concluded within 14 working days, regardless of the mode of ticket purchase.
