Globacom and 9mobile have failed to meet key performance indicators stipulated by the Nigerian Communications Commission (NCC), a report has shown.
The two mobile operators were reportedly unable to meet Key Performance Indicators in 19 states of the federation, while Airtel failed to meet the KPI in one state, Ogun State
The report indicated that the other telcos, excerpt MTN failed in four major KPIs – Dropped Call Rate, Call Setup Success Rate, Standalone Dedicated Control Channel Congestion Rate and Traffic Control Channel Congestion Rate.
The report showed only MTN was successful in meeting the KPIs in every state of the federation.
An analysis of the quality of service report showed that subscribers recorded high drop call rates in 14 states.
Another KPI is the CSSR, which is the fraction of the attempts to make a call that resulted in a connection to the dialled number.
The statistics showed that the telcos failed to meet this parameter in 10 states.
